Mediation can be a swifter and less expensive way of sorting out issues. Private and confidential, it can bring to the table matters the parties may prefer to keep away from the courts. Within an informal setting the parties can enter into a dialogue, exchanging views in a comfortable and less stressful environment.

Use this form to apply to LEASE Mediation. The form asks for details for the applicant and the respondent. If you are filling in this form then you are the applicant. The other side (for example, your landlord) is the respondent.

The information you enter below will be will be disclosed to the respondent with a view to both sides fully appreciating and understanding each respective viewpoint.

As part of the good practice guide project in Wales LEASE will provide mediation to social landlords and their leaseholders. The cost of mediation will be shared between the landlord and leaseholder. Leaseholders will be required to pay a proportion of the cost starting at 25%. If the landlord is not an registered social landlord then there will be a fee of £800 (+vat) payable for the mediation – usually split 50:50 between the parties. We will send invoices once both sides have agreed to mediation.

If you aren't sure if the landlord is a registered social landlord then click Yes, and then check to see if the landlord appears in the dropdown list of local authorities and housing associations.

LEASE Mediation can only assist registered social landlords and their leaseholders with service charges disputes


The ground rules establish the tone for the mediation session and are designed to ensure that the focus is on achieving a mutually satisfactory result

  • We agree to speak one at a time and not interrupt each other
  • We agree not to attack or use personally-abusive language about the other person
  • We agree to listen with respect to the other side and to try to understand their underlying needs and concerns
  • We recognise that each side is entitled to their own perspective even if we do not agree with it
  • We will focus on the future we would like to bring about and not dwell on what failed in the past
  • We agree to think of solutions that will be acceptable to everyone involved with the problem
  • We agree to make productive use of our time during the mediation to move forward to the fairest and most constructive agreement we can achieve.
  • We acknowledge that the mediator is impartial and will not pass judgment on what anyone is saying
  • We agree that we or the mediator can call for a break if we need one
  • We agree that either of us or the mediator can ask for a private side meeting if the need arises.
  • We agree that the responsibility for settling the dispute rests with the parties, not the mediator